Support – MarkMed Inc

Please use this page to submit a trouble ticket or an RMA request if you need to return a device within the allocated timeframe. The Form on the top of the page is for warranty support, the form on the bottom of the page is to request RMA information. Please provide as much detail as possible so we can provide support as rapidly as possible.

Support Form:

Suport Request

Name(Required)

First Last

Phone(Required)

Country Phone Number

Address For Replacement Parts(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code

Email(Required)

What device do you have that is having an issue?(Required)

Wheellator Cruzator

XL Wheellator Cruzator

Sky Hawk

Carbon8

P-Lift

Apollo Pool and Jacuzzi Lift

Vulcan Lift

Did you purchase this device from www.matterofmobility.com ?(Required)

Yes

Describe the issue and when you first noticed.(Required)

What have you done to troubleshoot this issue?(Required)

Please upload pictures or a brief video of the issue for our technicians to assess.(Required)

Drop files here or

Max. file size: 3 GB.

Return Request (RMA) Form:

RMA Request

Name as it appears on your order receipt:(Required)

First Last

Phone(Required)

Country Phone Number

Email the receipt for your order was sent to:(Required)

Address Device was delivered to:(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code

Reason for return:(Required)

Picture of the front of the device:(Required)

Max. file size: 128 MB.

Picture of the back of the device:(Required)

Max. file size: 128 MB.

Picture of the right side of the device:(Required)

Max. file size: 128 MB.

Picture of the left side of the device:(Required)

Max. file size: 128 MB.

Do you have the original box without additional writing and packaging material the device arrived in, in good condition?

Yes

I discarded the packaging materials

Picture of any scratches of damage on the device you are wishing to return:

Max. file size: 128 MB.

PLEASE ACKNOWLEDGE:(Required)

I UNDERSTAND THAT ALL DEVICES MUST BE IN BRAND NEW CONDITION, WITHOUT DAMAGE OR BEING USED OUTDOORS IN ORDER TO BE CONSIDERED FOR RETURN. THE ITEM NEEDS TO BE SENT BACK IN THE ORIGINAL PACKAGING AND A RETURN REQUEST FORM MUST BE COMPLETED WITHIN 15 DAYS OF THE RECEIPT OF THE DEVICE YOU WISH TO RETURN. WE REQUIRE PICTURES TO APPROVE OR DENY RETURN REQUESTS AND TO BE USED AS EVIDENCE IF A CLAIM NEEDS TO BE FILED WITH THE SHIPPING COMPANY FOR ANY DAMAGES TO THE DEVICE WHILE IN TRANSIT FOR RETURN.

I UNDERSTAND AND AGREE