MarkMed Inc allows up to 15 days to initiate a return for all devices, unless otherwise specified on the product page. We charge up to a 30% restocking fee, contingent on condition and other factors. To request a RMA, please visit https://matterofmobility.com/support/ and complete the form. Please note, customers are responsible for return shipping. The device must be shipped back in the original packaging in order to be eligible for return. Thank you.